Q1: What is the experience level of the hosting team?
We started offering professional web hosting solutions since 2002.

Q2: Is phone support available?
Phone support is available only for emergencies; all other normal support requests must be submitted through our online ticket system located at www.advantisupport.com. This will ensure security and privacy for all customers.

Q3: How are the hosting platforms protected from hackers?
We use many best practices to protect our clients’ data including, but not limited to Intrusion Prevention, Firewalls, Patch Management and strict policies regarding third party applications.

Q4: Does ADVANTI Hosting provide design or site maintenance services?
Yes, we provide re-design, marketing, search engine optimization and site maintenance services. Please contact us for a recommendation based upon your site requirements.

Q5: Is spam and virus filtering available?
Yes, we use state of the art spam filtering technologies and also an ingoing/outgoing anti-virus system.

Q6: What backup procedures does ADVANTI Hosting use to protect my data?
You should not solely rely upon ADVANTI Hosting to backup your site data as part of your disaster recovery strategy. Although we have a full daily backup on our servers but it is still your responsibility to take frequent copies of your website data.

Q7: Does ADVANTI Hosting provide domain registration and digital certificates?
Yes, as a courtesy to our clients we provide domain registration and digital certificate management services. As part of this service you will receive email reminders to renew any domains or certificates prior to expiration.

Q8. How can I check my email?
You may check your email in 2 ways:

1. You can log on to www.yourdomainname.com/webmail and type in your email as your user name and password, and read your mail through our web mail interface.
2. You can set up your favorite mail client on your desktop and read your mail there. Ex. Microsoft Outlook or Microsoft Outlook Express.

Q9. What is a "catchall" account?
A "catchall" account is an account that will catch any e-mail that's sent to a non-existing account under your domain. Instead of bouncing the e-mail back to the sender, it'll store the e-mail into the account that's assigned as the "catchall" account. Only one user of your domain can have the "catchall" account assigned to them.

You can also assign a remote "catchall" account that's assigned to an e-mail outside of your domain.

Warning: Never delete the account that is the catchall account!

Q10. I made the necessary changes according to your sign up info e-mail yesterday, but I'm still not able to get to http://mydomainname.com/webmail?

It does take up to 48 hours for the DNS or MX record changes to propagate throughout the internet. So be patient, and if after 48 hours, the changes still have not realized, please contact us to investigate the problem.

Q11. What is the attachment size limit?
The attachment size limit for the Web Mail System is ~15-20MB. While the limit for a mail client is ~60MB.

Q12. What type of features are included in your E-mail Accounts Control Panel? Can I access it through the web?
The control panel includes features such as create/delete e-mail accounts, change passwords, aliases, forwards, auto-responders, and company internal mailing lists. It can be access through any web browser.

Q13. Can I setup a size limit for each individual mailbox?
Yes, you can set the size of email boxes up to 1GB. We recommend 50 MB for medium size businesses and 100 MB per email for small size businesses.

Q14. Is your monthly data transfer measured by the amount of incoming, outgoing, or file attachments?
The monthly data transfer is measured by the total of all incoming, outgoing, and the size of file attachments.

Q15. Can I create groups such as for every department in our company?
Yes, you can create for example sales@yourcompany.com and this account will forwards all the incoming messages to each account in your sales team.